Refund policy
RETURN & REFUND POLICY
At Wimloo, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
30-DAY RETURN POLICY
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be in substantially the same condition in which you received it and include all original parts and accessories.
To start a return, please contact us at:
wimloostore@gmail.com
Please include your order number and the reason for your return.
Do not send a product back before contacting us. If your return is approved, we will provide you with the appropriate return instructions and return address.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at wimloostore@gmail.com.
Please include:
• Your order number
• A description of the issue
• Clear photos or videos showing the problem
After reviewing your request, we may offer a replacement or refund where appropriate.
If the product is confirmed to be damaged, defective, or incorrect, you will not be responsible for return shipping costs.
CHANGE OF MIND RETURNS
If you are returning an item because you changed your mind or no longer want the product, you may be responsible for the cost of returning the item.
Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or a defective product.
NON-RETURNABLE ITEMS
We may be unable to accept returns for:
• Items returned more than 30 days after delivery
• Items that have been intentionally damaged or misused
• Items missing significant parts or accessories due to customer handling
• Items returned without prior authorization
If you are unsure whether your item qualifies for a return, please contact us before sending it.
REFUNDS
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
CANCELLATIONS
If you need to cancel or change your order, please contact us as soon as possible at wimloostore@gmail.com.
We cannot guarantee that an order can be cancelled once it has entered processing or fulfillment.
If the order has already been shipped, you may need to wait until it is delivered and then request a return under this policy.
LOST OR MISSING ORDERS
If your tracking information shows that your package has not arrived within the expected delivery timeframe, please contact us at wimloostore@gmail.com so we can investigate the shipment.
CONTACT INFORMATION
Wimloo is operated by EchoLane, LLC.
Legal Entity:
EchoLane, LLC
Business Address:
2668 Noaman Street
Ath Thurayya District
Al Qatif 32645
Kingdom of Saudi Arabia
Email:
wimloostore@gmail.com
For any questions regarding returns, refunds, or your order, please contact us at the email address above.